Workshop Management Officer with Hebrew
Accenture
ROMANIA
‎în urmă cu 22 ore
source : Wizbii

Key responsibilities :

  • Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action;
  • Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers;
  • Assist the Client Delivery personnel coordinating and organizing workshops;
  • Ensure services are delivered to the agreed SLA's. Where issues occur, log them and action them accordingly ;
  • Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and business partners;
  • Work with the Service Center delivery leads and delivery managers to resolve any of escalations and complaints received regarding our services and to improve internal processes & policies.
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