Admin Specialist (French)
ADP
Bucharest
6 zile în urmă

Job Summary :

Perform analysis of administrative activities for defining the specifications that meet the customer configuration needs.

Collaborate on a daily basis with the Swiss client via the ticketing tool, with 3rd parties and with Payroll specialist in Tunis.

Responsibilities :

Coordinate services by procedures and policies; monitoring administrative tasks according to the contract; maintaining the level of services done until now.

In this respect, he / she must carry out the following actions :

  • Process data from client payroll-files to register for social security or tax the entries, leavers and other mutations with online tools from AVS etc.
  • Being the contact point for 3rd parties like AVS, Pension Fund, tax authorities and other in languages French / German and English
  • Register employees for cases like maternity leave, military leave, family allowance, accidents and sickness and unemployment form
  • Provide feedback to clients regarding open requests
  • Offer the best level of Service to Customers
  • Maintain, develop and optimize standard operating procedures
  • Work on automation regarding processes / services
  • Join meetings with the client by calls or onsite
  • Reports & Performance Metrics :

  • On time delivery of assigned client, tasks.
  • Quality control reports
  • Training :

  • Swiss legislation
  • SAGE,DECIDIUM,FLEXIFORM,SOP APPENDIX
  • E LEARNING ON ADP COMMUNICATION TOOLS - SPM, TRANSFER BOX,SIEBEL,MEDALIA,WEB EX
  • Knowledge and Skill Requirements :

  • An understanding of the client's trade, business and organization - Business administration and human resources
  • Time management
  • Good interpersonal skills
  • Good oral and written communication skills
  • French minimum B2 level,
  • English minimum B2 level
  • German, Italian is a plus
  • Analytical skills and ability to summarize
  • Team player
  • Dynamic and responsive
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