Client Support administrators are responsible for troubleshooting and restoring the service on any terminal service client, personal computers (PC) or notebooks that have authorized access to the network via remote desktop connection
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Client Support administrator will escalate the issue or problem to proper specialist support team member or vendor support.
Install, configure, and maintain end-user workstation hardware, software, and peripherals;
Install and maintain peripheral equipment, such as printers, modems, scanners, etc.
Update or create support articles (knowledge base articles), as applicable;
Manage cases via daily queue and workload management and handle escalations;
Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
Manage and resolve support incidents over the phone and email.
A relevant educational background within IT or equivalent;
Experience working in technical support and with customers;
Strong English skills, both written and spoken, are mandatory;
MS Office O365 suite of applications;
Windows desktop OS troubleshooting including Windows 7 and Windows 10;
Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
Able to work independent, yet being a good team player;
Excellent verbal and written communication skills;
Strong analytical skills with the capability to resolve issues in a timely and structured manner;
Willingness and ability to learn new technologies.
We care about our employees' personal happiness through :
We offer you training and certifications : Ongoing In-depth training with current and emerging products and technologies.
We have flexible benefits for you : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.
Compensation : offer competitive pay and benefits packages and relocation bonus.
Have extra vacation days relying on your experience.