Front Line - Assistant Manager - English
Genpact
Bucuresti, Romania
4 zile în urmă

Responsibilities

  • Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
  • Establish the infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources.
  • Install all Service delivery processes and Service Level reporting mechanisms

  • Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
  • Analytical bent of mind with the ability to root cause basis data and drive decisions
  • Drive Operations teams to deliver continuous improvement and productivity / quality gains
  • Flag and escalate business risks timely to the client / supervisor
  • Interact with site lead and / or SDLs to understand any business reporting, data analytics requirements on regular basis
  • Drive performance management process based on the framework.
  • Develop and maintain efficient and cost-effective recruitment channels, resources, and approaches to attract and recruit high quality candidates.
  • Ready to work on weekends when required
  • Qualifications

    Minimum qualifications

  • High school diploma or Bachelor degree with relevant years of Operations experience leading teams size of a min 10
  • Strategic thinker with strong analytical and problem-solving skills
  • Strong desire to tackle complex problems and deal with rapid changes and ambiguity
  • Continuous improvement mindset with a desire to design effective business operations
  • Competent with Microsoft Office Suites.
  • Preferred qualifications

  • Demonstrated ability to work independently, take initiative and follow up on assigned.
  • Strong communication and interpersonal skills, good at work under pressure.
  • Highest level of professionalism, self-motivation and sense of urgency.
  • Ability to remain calm and professional under pressure.
  • Adaptable and energized by a fast-paced environment
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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