As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences.
Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources.
Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types.
Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.
www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE Data Governance and Training Manager (DGTM) advices on and assesses content of Welocalize’s global quality documentation repository and supports the ISO Quality Document Management Process.
DGTM assists quality team by developing, facilitating and supervising training programs for employees and assesses needs of the department, implements training and development plans, and facilitates a wide variety of training programs that enhance the companywide effectiveness of Quality Operations and Quality Systems.
MAIN RESPONSABILITIES · Advices in creation of centralized document foundation of all Process documentation, including ISO QMS, SIPOC, SOP, polies, etc.
for use in QMS, non-QMS, and help categorize documentation to be SOP, policy, SIPOC, etc. looking at overlap or gaps · Supports Quality Document Management process (administrative + team interfacing) Training and Support · Identify and assess future and current quality training needs through analysis · Help standardize Welocalize Trainings : Incl.
account specific trainings, etc · Draw overall or individualized training and development plans that addresses needs and expectations · Deploy trainings using the Train the Trainer’ methodology · Work together with global Training department to record all trainings in LMS for all learners - Monitor and evaluate training program’s effectiveness periodically reporting on metrics · Resolve any specific problems and tailor training programs as necessary · Maintain a keen understanding of good documentation practices (GDP), training trends, developments and best practices Communication · Organizes and hosts meetings with different stakeholders as applicable.
e. freelancers, operating as part of the Quality team · Supervises, coaches, and mentors other members of the Quality team.
Will resolve a wide range of issues in creative ways. Executes tasks associated with the role independently but may also lead projects or initiatives.
Has solid knowledge of policies, practices, and procedures and has an eye for when and where to reach out to the wider global team for support.
Creative thinking in identifying areas for improvement is desirable.
The interaction is mainly to interpret or explain data or information and to prepare and present presentations on process improvements or standard processes.
Conducts objective review of difficult work problems. Identifies best format of communication, and obtains cooperation or approval.
Plans own work, assesses progress and adjusts as needed. Impact involves support on strategy input to senior team member, and for the delivery of day-to-day tasks and service, this is shared by the functional group or the Quality team.
The role may manage a team or serve as a contact for external resources. Failure to achieve goals may impact team deadlines and quality results for the associated customer accounts.