Data Governance and Training Manager
Park IP Translations
Cluj-Napoca, Romania
3 zile în urmă

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences.

Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources.

Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types.

Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.

www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE Data Governance and Training Manager (DGTM) advices on and assesses content of Welocalize’s global quality documentation repository and supports the ISO Quality Document Management Process.

DGTM assists quality team by developing, facilitating and supervising training programs for employees and assesses needs of the department, implements training and development plans, and facilitates a wide variety of training programs that enhance the companywide effectiveness of Quality Operations and Quality Systems.

MAIN RESPONSABILITIES · Advices in creation of centralized document foundation of all Process documentation, including ISO QMS, SIPOC, SOP, polies, etc.

  • Assesses quality documentation repository to discern suitability of documents · Identifies suitability of documentation (SOP, SIPOC, etc.
  • for use in QMS, non-QMS, and help categorize documentation to be SOP, policy, SIPOC, etc. looking at overlap or gaps · Supports Quality Document Management process (administrative + team interfacing) Training and Support · Identify and assess future and current quality training needs through analysis · Help standardize Welocalize Trainings : Incl.

    account specific trainings, etc · Draw overall or individualized training and development plans that addresses needs and expectations · Deploy trainings using the Train the Trainer’ methodology · Work together with global Training department to record all trainings in LMS for all learners - Monitor and evaluate training program’s effectiveness periodically reporting on metrics · Resolve any specific problems and tailor training programs as necessary · Maintain a keen understanding of good documentation practices (GDP), training trends, developments and best practices Communication · Organizes and hosts meetings with different stakeholders as applicable.

  • Collaborates and coordinates across all Quality Focus areas as required People Management · May manage a team of employees · May be the main PoC for external resources, i.
  • e. freelancers, operating as part of the Quality team · Supervises, coaches, and mentors other members of the Quality team.

  • Education
  • Master’s Degree and experience in the industry in lieu of Master’s Degree acceptable. Fields : Linguistics, Foreign Languages, Modern Languages, Translation, or related fields or equivalent work experience
  • Experience
  • Experience and proven track record in Localization Vendor, Language or Quality Management
  • Management or Quality Management specifically (>
  • 5 years)

  • Working experience in an ISO quality certified translation company required
  • Experience in Agile Methodology and / or Lean Six Sigma is an advantage
  • Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred
  • Skills & Knowledge
  • Good understanding of Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
  • Knowledge of main CAT tools, i.e., MemoQ, Trados, XTM, etc. and advantage
  • Knowledge of X-bench and / or other Language QA tools and advantage
  • Demonstrates good negotiation skills and situational awareness
  • Detail oriented and process driven
  • Strong in problem solving with attention to time constraints while owning the process for the quality of the deliverables
  • Takes initiative and ownership to get the job done while being a team player
  • Understands the importance of SMART objectives
  • Understands the need to share knowledge, build successors and does not hold back upcoming talent
  • Results driven work ethic with high energy and enthusiasm levels
  • Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
  • Ability to adapt in changing work environment.
  • Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others
  • Knowledge
  • Knows well the principles and practices used in the assigned function stream within Quality and has a wide knowledge of the extended processes outside the functional area.
  • Will resolve a wide range of issues in creative ways. Executes tasks associated with the role independently but may also lead projects or initiatives.

    Has solid knowledge of policies, practices, and procedures and has an eye for when and where to reach out to the wider global team for support.

  • Problem Solving & Innovation
  • Solves standard situations independently in-line with company policies and procedures; support from senior members of the team is available for exceptional or more complex situations.
  • Creative thinking in identifying areas for improvement is desirable.

  • Interaction
  • Interaction is typically with members of the Quality team, irrespective of their level and location globally. May also communicate regularly with customers or external resources, depending on the assigned functional group.
  • The interaction is mainly to interpret or explain data or information and to prepare and present presentations on process improvements or standard processes.

    Conducts objective review of difficult work problems. Identifies best format of communication, and obtains cooperation or approval.

  • Impact
  • The position acts as a lead and readily takes the initiative on tasks, and it contributes to goals through acting as a leader in the teams, driving the results of the quality team.
  • Plans own work, assesses progress and adjusts as needed. Impact involves support on strategy input to senior team member, and for the delivery of day-to-day tasks and service, this is shared by the functional group or the Quality team.

    The role may manage a team or serve as a contact for external resources. Failure to achieve goals may impact team deadlines and quality results for the associated customer accounts.

  • Accountability
  • Depending on the functional group, the role is responsible for quality processes ownership and service delivery to the client or managing tasks or initiatives.
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