Order Management Analyst (Core Team)

Bosch Service Solutions S.R.L.

Timișoara, TM, ro

3 zile în urmă

Job Description

Timely and Accurate Order & Quotation Processing in SAP;

Provide customers with information related to price and availability, order status, products etc.

Process customer returns via SAP;

Claims management;

Manage the open orders by extracting and analysing

SAP reports;

Monitoring the order status for invoicing purposes;

Keeps customer informed about its order execution status on daily basis;

Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;

Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe;

Raise requests for creating and updating SAP data (customer master data).

Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;

Active participation for the project related continuous improvement process.

Qualifications

Language skills : English B2;

Excellent written and oral communication skills;

Customer Service experience;

Attention to detail;

Analytical thinking;

Ability to synthesize;

Team-player;

PC skills : MS Office (Excel, Word);

Multitasking;

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