Order Management Analyst (Core Team)
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
3 zile în urmă

Job Description

  • Timely and Accurate Order & Quotation Processing in SAP;
  • Provide customers with information related to price and availability, order status, products etc.
  • Process customer returns via SAP;
  • Claims management;
  • Manage the open orders by extracting and analysing
  • SAP reports;
  • Monitoring the order status for invoicing purposes;
  • Keeps customer informed about its order execution status on daily basis;
  • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
  • Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe;
  • Raise requests for creating and updating SAP data (customer master data).
  • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
  • Active participation for the project related continuous improvement process.
  • Qualifications

  • Language skills : English B2;
  • Excellent written and oral communication skills;
  • Customer Service experience;
  • Attention to detail;
  • Analytical thinking;
  • Ability to synthesize;
  • Team-player;
  • PC skills : MS Office (Excel, Word);
  • Multitasking;
  • Raportați această lucrare
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