Req ID : 141466
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.
Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
You can be our next colleague, as a :
HR Team Senior Analyst with French
Your Role :
You will be responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centers.
This involves updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.
Your Challenges :
Receive service requests (e.g. creation of employee documentation, payroll related queries, support in recruiting, etc) via Salesforce portal, email, chatter and / or phone and processing these using the Case Management Tool and / or relevant HR systems;
Ensure compliance with legal requirements for processing requests (e.g. Consent to Use of Data, Security Questions);
Follow the work instructions for the service / country relevant to the request and ensure compliance with specific policies and procedures as required;
Allocate requests with specific process / language / country requirements to the relevant colleagues as appropriate;
Create or request supporting documents required in processing service requests;
Support colleagues with validation of any data amendments, calculations and document checks to ensure a high-quality service delivery;
Run standard and ad hoc reports on request for customers and other HR Operations stakeholders;
Identify improvement opportunities and proactively suggest and / or support their implementation;
Provide support and guidance to HR Systems users including self-service tools, the Recruitment system, performance appraisals, etc.;
Support customers and other HR Operations stakeholders by advising regarding standard processes and offer solutions and options to requests;
Ensure that all services delivered meet general time and quality requirements as specified in department KPIs.
Education : Bachelor’s degree;
Experience : 0-3 years’ experience in a relevant position;
Language : Proficiency in French and English;
Technical skills : experience of SAP HR BW, Payroll related systems desired; Microsoft tools : Word, Excel, PowerPoint essential;
SAP HR Connect / BW Reporting; CRM experience desirable;
Personal skills : good customer service or HR knowledge, excellent time management and organizational ability, positive and proactive attitude, with resilience under pressure, excellent customer and interpersonal skills.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.
We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Type : Experienced