Ensure all activities in SSC scope are performed accurately, efficiently and according with Temenos finance timetable;
Ensure SLA and KPI results are met for the teams;
Identify and address recurring process issues, work together with BPO, Procurement and SSC Quality team in order to provide efficient solutions and drive process improvements across SSC locations;
Track and resolve all escalations coming from internal and external customers;
Escalation point of contact for stakeholders and upper management for the managed teams;
Coaching and development of team members, including top talent development and succession planning.
WHAT YOU BRING IN
Bachelor degree in Economics, preferably Finance and Accounting.
Proven people management competencies, with prior experience in leading teams (min. 3 years).
Fluency in English is a must; another language is considered as an advantage.
Prior experience in a complex multinational and multi-cultural organization.
Experience in working with Microsoft Office suite.
Advanced decision making, problem solving and analytical skills.
Excellent conflict management and change management competencies.
ABOUT US We’re passionate about helping banks to perform better,so we solely focus on creating banking software. Temenos offers cloud-native,cloud-agnostic, API-first digital banking, core banking, payments, fundmanagement, and wealth management software products, enabling banks to deliverconsistent, frictionless customer journeys and achieve market-leading cost / incomeperformance.
Our products combine the richest end-to-end packaged country modelbank functionality and the most advanced technology, helping our clientsgo-live faster, giving them the freedom to innovate and deliver personalizedexperiences.
We are technology first, with 700+ published APIs, wepartner with 100+ Fintechs in our marketplace. We have been recognized yearafter year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest EuropeanSoftware company, with over 3000 clients in 150 countries. We are proud of our7500+ Temenosians working across the globe to make banking better!