Manager, Service & Training
Forever21
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Manager, Service & Training - Tsawwassen Mills #662

0662 - F21 - Tsawwassen Mills - TSAWWASSEN, BC DELTA CA (Primary)

Full-time

Position Job Purpose Deliverables

  • Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution
  • Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation, and replenishment
  • Manages and measures results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-
  • store experience for both our store team and customers

  • Communicates training assessments with corporate organization and utilizes the development and implementation of training courses.
  • Manages and overseers various field training programs and projects.
  • Identifies and arranges suitable training solutions for employees.
  • Coordinates with corporate Management to schedule training classes and monitors and ensures attendance.
  • Knowledge, Skills, and Qualifications :

    Knowledge, Skills, and Qualifications

  • Must have at least 2 years of retail experience. Prior supervisory or management experience preferred.
  • Must be skilled in coaching and training, strategic planning, and customer service.
  • Must have excellent communication and interpersonal skills.
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
  • Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.
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