IT- Project Assistant Manager - English
Genpact
Bucuresti, Romania
‎‎în urmă cu 1 oră

Responsibilities

  • Deliver management information, including PPIs, KPIs and reports and analyze for process improvement opportunities
  • Report status of problems in appropriate format to executive leadership, functional teams and other stakeholders
  • Provide support to the Global Solutions department in translating business requirements to functional and non-functional service specifications for the assigned area.
  • Involvement and with projects to ensure seamless collaborative service planning and transition of projects to support

  • Coordinate the execution of root cause analysis for critical issues
  • Actively mobilize and lead service improvement plans where service delivery performance is unsatisfactory or can be improved
  • Qualifications we seek in you!
  • Minimum qualifications
  • IT working experience is a plus.
  • Basic knowledge of MS Office.
  • Good communication skills - Good written and verbal language skills, as per country requirement for the in scope profile.
  • High customer service orientation.
  • Positive attitude with a focus on execution.
  • Ability to handle varied volumes of workloads and to meet targets and deadlines on time.
  • Demonstrate and foster customer focus, teamwork, accountability, initiative and innovation.
  • Preferred qualifications

  • Experience in working with suppliers and stakeholders in a common setting in a multicultural environment
  • Experience in managing / leading large conference calls / war rooms preferred
  • Proficient overall understanding of IT landscapes (Application Management / Hosting / Infrastructure / Collaboration tools)
  • Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server);
  • ITIL V3 Foundations mandatory
  • ITIL Service Operations highly preferred
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
  • Raportați această lucrare
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