Customer Service Representative with German
Emerson Electric Co
Cluj‑Napoca
2 zile în urmă
source : EJOBS GROUP

Requirements :

  • Minimum 3 years’ experience in a commercial, customer-focused and international Customer Service team;
  • Fluent in German (Advanced level) and English. Knowledge of other languages is an advantage.
  • A service minded, conscientious personality with big sense of responsibility
  • Initiative taker, team player and multi tasker
  • Familiar in working with other cultures
  • Accurate, strong organizing skills and good mastering of Ms Office tools (Outlook, Word, Excel, Power Point)
  • Technical interest would be an advantage but is not required
  • Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.
  • SUMMARY OF THE ROLE

    To improve delivery performance to Emerson customers in the D-A-CH region.

    Responsibilities :

  • Part of the European Customer Service team in which you will be responsible for the German speaking markets.
  • Answer all incoming calls and you will place orders in the ERP system (JD Edwards).
  • First point of contact for external customers and internal departments and deliver a fast and reliable communication and order follow-up.
  • Advise our customers on the product range and open orders via telephone and e-mail.
  • Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
  • Various administration tasks related to customer files.
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