Analyst IS360 - SAF team
Gilbarco Inc
Bucharest, B,RO,Europe
4 zile în urmă

I. Purpose ofposition

This position provides 1st line support toGilbarco Veeder-Root's EMEA customers enrolled in Wet Stock ManagementServices.

The Analyst will identify, investigate, close-out and or providesolutions to system generated and customer reported incidents.

Responsibilitiesinclude and not limited to technical support involving on-site engineers,providing AVA, SIR services, assist with investigations, closed loop data aswell as playing a pivotal supporting role to the service account manager inproviding monthly statistical reporting information and customer requesteddata.

GilbarcoVeeder-Root (GVR) requires that all associates comply with the actual GVR HSEPolicy, as well as the Fortive Standard of Conduct.

II. PositionRelationships

  • Senior Analyst
  • FuelQuest Support
  • III. KeyResponsibilities

  • Ensure the timely completion of all daily operational tasks.
  • Acknowledge Alarms in a timely manner
  • Process AVA and SIR tanks sufficiently and escalate issues accordingly.
  • Provide specialist support to field personnel to help identify and correct customer site issues.
  • Ensure all customer reporting deadlines are met.
  • Serve as a contributing member on various teams and provide information and support.
  • Troubleshooting of remote communication issues, primarily modem and TCP / IP communication protocols.
  • Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.
  • Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
  • IV. Delegation ofAuthority

    The associatehas the authorization to work within the framework of the actual Delegation ofAuthorities (DOA).

    V. Measures ofPerformance

  • Productivity SIR / Alarms / AVA
  • Closedloop Success rate SLA based
  • AuditResults
  • VI. PersonalQualifications & Experience

    Achievements

    Secondary Education Qualifications

    English Speaking

    VII. RoleSpecificCompetencies & Behaviours

    Decision Quality

  • Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement
  • Most of his / hers solutions and suggestions turn out to be correct and accurate when judged over time
  • Sought out by others for advice and solutions.
  • Technical Learning

  • Picks up on technical things quickly
  • Can learn new skills and knowledge
  • Is good at learning new industry, company, product, or technical knowledge- like internet technology
  • Does well in technical courses and seminars.
  • Qualifications

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