I. Purpose ofposition
This position provides 1st line support toGilbarco Veeder-Root's EMEA customers enrolled in Wet Stock ManagementServices.
The Analyst will identify, investigate, close-out and or providesolutions to system generated and customer reported incidents.
Responsibilitiesinclude and not limited to technical support involving on-site engineers,providing AVA, SIR services, assist with investigations, closed loop data aswell as playing a pivotal supporting role to the service account manager inproviding monthly statistical reporting information and customer requesteddata.
GilbarcoVeeder-Root (GVR) requires that all associates comply with the actual GVR HSEPolicy, as well as the Fortive Standard of Conduct.
Ensure the timely completion of all daily operational tasks.
Acknowledge Alarms in a timely manner
Process AVA and SIR tanks sufficiently and escalate issues accordingly.
Provide specialist support to field personnel to help identify and correct customer site issues.
Ensure all customer reporting deadlines are met.
Serve as a contributing member on various teams and provide information and support.
Troubleshooting of remote communication issues, primarily modem and TCP / IP communication protocols.
Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.
Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
IV. Delegation ofAuthority
The associatehas the authorization to work within the framework of the actual Delegation ofAuthorities (DOA).
V. Measures ofPerformance
Productivity SIR / Alarms / AVA
Closedloop Success rate SLA based
VI. PersonalQualifications & Experience
Secondary Education Qualifications
VII. RoleSpecificCompetencies & Behaviours
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgement
Most of his / hers solutions and suggestions turn out to be correct and accurate when judged over time
Sought out by others for advice and solutions.
Picks up on technical things quickly
Can learn new skills and knowledge
Is good at learning new industry, company, product, or technical knowledge- like internet technology
Does well in technical courses and seminars.