L3 Customer Support Engineer
MN Mobile Networks
Timisoara, Romania, Romania
2 zile în urmă

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

You will join Applied R&D RAN CIS (Customer Intervention and Support) team within Nokia’s biggest business group Mobile Networks and you will be responsible for validating RAN Nokia 4G / 5G SW & HW products by using specific configurations targeted by customer to be rolled-out.

This job requires two kind of tasks : product testing before product will be delivered for piloting in customer field by doing equipment hands-on in Nokia CIS and / or customer laboratories.

Afterwards, during field piloting, to troubleshoot via tickets towards Nokia customer teams, possible product issues and misbehaviours until resolution found.

What you will learn and contribute to

Analyse and understand customer needs for each 4G / 5G pilot project

  • Design test cases based on customer configurations & requirements
  • Build lab environment & automate defined telecom tests
  • Be responsible for test execution : run tests, issues reporting, correction validation, reporting
  • Continuous improvement in testing and automation processes
  • Develop automation scripts using relevant internal tools
  • Raise defect tickets and follow-up with R&D development teams
  • Join customer meetings for field piloting projects
  • Support Nokia customer teams (RBC) with product troubleshooting
  • Own & investigate pilot L3 tickets for Nokia product possible issues
  • Identify the problem resolution by open fault ticket towards R&D development and propose workarounds
  • Contribute on generic customer acceptance test plan (Master Test Catalogue)
  • Join and contribute within projects technical Taskforces
  • Your skills and experience

  • Experience, knowledge, or interest in software testing in live conditions
  • Experience in telecom, 4G & 5G algorithms and system level view
  • Automation testing skills BFAT & ROBOT
  • Strong analytical skills and keen attention to details
  • Able to demonstrate a self-motivated and innovative approach to work
  • Good communication skills, being able to clearly express technical concepts in verbal and written forms
  • Good and quick reaction on project technical queries
  • Fast learner and will be able to relay new competence to other members of the organization
  • Passion to deliver quality solutions
  • Good interpersonal skills and capability to work in multi-site environment
  • Team Player
  • Good reporting skills
  • Ready for travelling in customer premises
  • What we offer

  • Market-competitive salary based on your skills
  • 3 annual bonuses (Performance, Christmas and Easter)
  • Meal tickets + extra food allowance
  • Monthly reimbursement for Sport, Wellness, Culture activities, Kindegarden / After-school expenses
  • Annual reimbursement for Dental / Eyeglasses / Lenses costs
  • Public Transport / Private Parking monthly allowance or bike / electrical scooter annual cost reimbursement
  • 24+ paid vacation days-off
  • Flexible time and teleworking
  • Private health and life insurance
  • Bookster
  • E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for certified technical training and personal development
  • Everyday Excellence Employee Recognition Program (awards can be redeemed via our
  • online store)
  • Share in Success - Nokia’s voluntary employee share purchase plan
  • Personal Support Service (PSS) free access to confidential and professional support and guidance on a range of emotional, practical and work-life topics
  • Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
  • Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
  • Relocation package for Timisoara non-residents
  • One of the highest employee referral bonuses on the market so you can bring your friends too : )
  • Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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