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IT Senior Support SAP Database Consultant
Summary & Role Information :
One of our biggest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP.
In order to provide the right level of service, it has been decided to build a new team within ECS. The new team will provide an E2E service, working dedicated for our customer and operating the entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.
g. 2x24TB ERP scale-out).
Within the CDM organization we set up the Technical Service Management (TSM) team that operates on all levels for standard operations.
In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments.
To achieve this a deep technical understanding of technologies and operation is required.
Key responsibilities and tasks :
Experience (Role Requirements) :
About the team :
Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS).
As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers