Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.
000 employees worldwide.
Fluency in Greek;
Good understanding of English (B2);
Experience with accounting systems, cash applications, customer service, SAP would be a plus;
Competent Microsoft Office user : Excel, Word and Power Point;
Ability to solve urgent matters and work under pressure;
Ability to prioritize and schedule workload;
Reliable, active approach striving for process improvement;
Contact customers via e-mail / phone / fax and initiate collection activities;
Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
Provide necessary information of credit worthiness to customer service when required;
Manage the customer portfolio within the agreed credit terms and credit limits;
Meet cash collection targets keep up-to-date;
Deliver service in line with agreed controls and procedures.
Input notes on payment agreements and follow-up actions;
Reinstate accounts when payment is received;
Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
Register invoice disputes;
Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions.