Providing first line support for business applications responsible for Trade Compliance, Shipping and Inventory planning (Trax, Ultriva and Tradesphere) applications to ensure any issues are resolved in a timely manner
Provide post go live support for the above-mentioned applications and their integration with JDE and Oracle EBS
Support the continued improvement / enhancement of the applications and the implementation of these within the Emerson Automation Solutions sites
Work with the technical teams to develop / change code as part of Support break fix and test proposed changes to existing functionality
Maintain a broad knowledge of business processes and serve as in-house consultant regarding software development necessary to solve complex business needs and objectives across multiple functional user groups
Assist in research and feasibility studies of evolving technologies
Work on the assigned tickets (incidents and requests) and maintain the agreed SLAs
Developing user training material
University Degree in Computer Science / Business IT
At least 1-2 years of experience in an enterprise IT application support role working with applications as Oracle E-Business Suite or any other ERP System (SAP, JDE, MS Dynamics)
Experience in querying the relational database systems (Oracle 11g, DB2) using SQL
Experience in Java, HTML, Java Script, J2EE, JUnit, XML is an advantage
Experience in working with a ticketing system in order to triage, investigate and solve incidents and requests
Strong analytical and problem-solving skills
Strong communication skills
Ability to work in a multi-cultural environment
Fluent in English
At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.
Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.
Join our team and start your journey today.