IP NOC FO Engineer
Manning Global
Timişoara
4 zile în urmă

Our client, a leading global telecommunication company are recruiting for an IP NOC FO Engineer to join their business in Romania.

Responsibilities :

24*7 Alarm monitoring of IP access and IP core devices.

Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy tool.

First level diagnosis of all minor, major and critical alarms.

Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.

Troubleshooting of known faults / Identified scenarios.

Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.

Coordinate with BO, TAC and FLM teams

Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms

As a part of change management, do pre / post health checks and co-ordinate change management

Raise tickets as a part of problem management for recurring faults

Resolve the tickets and incidents by analysis and identification techniques

Responding to an alarm notification to evaluate the impact of the alarm.

Qualifications :

3 to 5 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations

Should have an operations experience in following technologies implemented in Mobile network

Switching

MPLS / Basic Troubleshooting

Should have experience in providing Level 1 fault management support, executing changes in the network

Device level experience for any of the following mentioned network elements in IP equipment like Huawei, ALU, Cisco, Juniper etc.

Should have a basic understanding of mobile backhaul network on MPLS, Ethernet, and Protocols like BGP, OSPF, STP,VTP,HSRP / VRRP.

Have good analytical and technical issue resolution skills.

Should have good experience of Alarm Management, Fault Management , Change Management / Configuration Management.

Should have user level knowledge of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy

German speaking skills

English writing and speaking skills

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