Renewal Representative with German language
Oracle
Romania-Bucharest
26 zile în urmă

Preferred Qualifications

SUPPORT SERVICES RENEWAL with GERMAN

Department Description :

Oracle provides the world's mostcomplete, open, and integrated business

software and hardware systems.

Oracle- Global Renewals ServiceCentre (GRSC) is one of the largest support groups in Oracle RomaniaOrganization and manages Oracle support contract renewals for all 4 globalregions : Asia, Europe, North America and Latin America.

RESPONSIBILITIES :

The Support Service RenewalsSpecialist will be responsible for ensuring the successful renewal ofSupport Service Contracts for existing small / medium-

sized customers andhandling any resulting queries that the customers may have about theircontracts.

  • Selling support services after point of system sales or upselling for existing active contracts
  • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
  • Accountable for timely service renewals for small to medium-sized customers in assigned territory.
  • Educates customers on e-business practices and any associated contractual implications.
  • Accurately forecasts business targets and opportunities in territory.
  • Promptly handles and solves customer objections and complaints.
  • Prepares correct sales orders and quotes.
  • EXPERIENCE :

    The successful candidate will haveat least 1-2 years of experience insales / telesales and customer relationship,preferably in IT Hardware&Software.

    A sound understanding of the region,customer behavior and a keen interest in developing this knowledge would be aplus. The position will require working flexibly and openly with a wide rangeof team-members.

    QUALIFICATIONS :
  • German proficiency
  • German proficiency
  • Very good English skills
  • Very good communication skills, both written and verbal
  • Proven experience of IT-Hardware & Software support services and components
  • Good customer skills
  • Proven influencing and negotiation skills
  • Strong objection handling abilities
  • Good numeracy and attention to detail
  • Ability to effectively manage multiple tasks and priorities
  • Ability to adapt and acquire new skills quickly
  • Experience of using computer systems
  • Ability to work in a high pressured, fast moving and challenging environment
  • Detailed Description and Job Requirements

    Drive the renewal of Oracle*s contracts to existing customers.

    Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.

    Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals.

    Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-

    tier opportunities. Accurately forecast business targets and opportunities in territory.

    2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    Sales

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