Are you a client focused and analytical problem solver? Do you love technical challenges? Are you interested in a position where you support installation projects and clients to achieve successful solution implementation and customer satisfaction?
Then Enghouse Networks’ Advanced Customer Solution Engineer role could be your next challenge. successful solution implementation Advanced Customer Solution Engineer next generation network operators We are now strengthening our Wholesale Revenue Management Operations team with a driven and motivated Advanced Customer Solution Engineer.
You will be one of the key players in the Operations team based in our headquarters in Stockholm, Sweden and Bucharest, Romania.
However, as our clients are located all around the world, part of your day to day work will be performed at our clients’ premises.
Key Responsibilities : End2End responsibility for customer engagement Being involved in defining the technical and commercial solutions, doing configurations, integration, verification, documentation, support and having a very close dialog with the customer Being involved in all aspects of Project delivery and / or Customer support services Technical solution Manage customer expectations Coach and mentor Key Requirements : Educational background in computer science, engineering or IT 5+ years Telecommunication, Billing, Settlement, Revenue Assurance, Fraud Management, Routing, LCR, Trading, Content partner settlement, Utilities billing, CBS training sessions in customer environments Deep understanding of systems architecture and the ability to apply this to dynamic business needs Knowledge about product life-
cycle management and proven experience in releasing Service Packs and corrections to customers seamlessly Team player Good Knowledge in Windows server, SQL server / Oracle, scripting languages such as PowerShell or Python Good knowledge in SAP Knowledge in big data networks and network connectivity An agile mindset and working experience from agile methodologies Strong English skills, both written and spoken, are mandatory.
Any other language proficiency is highly meriting. Interest and capability to travel.