The IT Department of Ubisoft Romania is looking for a Technical Support Analyst that will offer second level support of GNS services to all users.
You are responsible for the tracking of incidents and the follow-up of user requests. You will also monitor the servers, services and the network infrastructure and take necessary actions to resolve the incidents.
Your tasks :
Provide second level support for all GNS Services;
Identify, research, troubleshoot and resolve basic technical issues;
Respond to customer requests via telephone calls, emails and ticket system requests;
Offer a high level of customer service for users with various degrees of technical proficiency;
Document, dispatch and escalate requests to 2nd level support;
Follow up with customers to ensure satisfaction;
Monitor targets to ensure that problems are resolved within the SLA guidelines;
Send global communications to customers for problems affecting GNS services;
Your profile : Relevant experience :
Relevant experience :
Experience as a Technical Support Analyst
Customer service experience
Excellent command of English, and ideally French
Knowledge of Windows Server
Knowledge of Unix
Knowledge of Networking (TCP / IP, OSI)
Knowledge of Active Directory
Excellent customer service skills
Excellent communication and writing skills
Good interpersonal skills
Proactive and autonomous
Ability to make complex information accessible
Ability to work under stress
College diploma in information technology, or equivalent experience
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.
All your information will be kept confidential according to EEO guidelines.