Technical Support Analyst
Ubisoft Entertainment
Bucharest, Rumania
15 zile în urmă

Job Description

The IT Department of Ubisoft Romania is looking for a Technical Support Analyst that will offer second level support of GNS services to all users.

You are responsible for the tracking of incidents and the follow-up of user requests. You will also monitor the servers, services and the network infrastructure and take necessary actions to resolve the incidents.

Your tasks :

  • Provide second level support for all GNS Services;
  • Identify, research, troubleshoot and resolve basic technical issues;
  • Respond to customer requests via telephone calls, emails and ticket system requests;
  • Offer a high level of customer service for users with various degrees of technical proficiency;
  • Document, dispatch and escalate requests to 2nd level support;
  • Follow up with customers to ensure satisfaction;
  • Monitor targets to ensure that problems are resolved within the SLA guidelines;
  • Send global communications to customers for problems affecting GNS services;
  • Your profile : Relevant experience :

    Relevant experience :

  • Experience as a Technical Support Analyst
  • Customer service experience
  • Knowledge :

  • Excellent command of English, and ideally French
  • Knowledge of Windows Server
  • Knowledge of Unix
  • Knowledge of Networking (TCP / IP, OSI)
  • Knowledge of Active Directory
  • Skills :

  • Excellent customer service skills
  • Excellent communication and writing skills
  • Good interpersonal skills
  • Proactive and autonomous
  • Ability to make complex information accessible
  • Ability to work under stress
  • Education :

  • College diploma in information technology, or equivalent experience
  • We offer

    We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

    But most of all, we guarantee you’ll enjoy our atmosphere and working environment.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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