At Microsoft Customer Support Services , the sentence : That’s not our problem doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.
As an Intune Support Escalation Engineer you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers.
You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration.
As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team as the voice of our customers to drive continual Service improvements.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
You have a passion for resolving problems, learning new technologies, collaborating with others to find solutions while demonstrating customer obsession, continuously optimizing and improving the support experience, and of course, having fun!
Besides that, we would like you to have hands-on experience in the following :