PO1 Customer Collaboration Specialist
Bucharest, Bucuresti, Romania
3 zile în urmă

Auto req ID : 208553BR

Job Description

Effectively manage all Supply Chain activities related with Order to Delivery flow

Ensure support in solving quantity and price related claims received from the customers to unblock the payments

First point of contact for all Supply Chain activities regarding Order to Delivery flow

Manage any customer event or promotional activities in conjunction with Sales, Demand & Supply Planning and other Departments

Work with Warehouse, Transport, Invoicing and Credit Control personnel to resolve issues at the point of delivery, subsequent return of stock or pricing / credit related queries

Create logistic data sheet for all new listings or changes regarding PepsiCo products in scope for customers in his / her portfolio

Regular alignment of Master data with customers

Support in implementation of project with customers (EDI, collaborative projects).

Continuous communication to the customers for any order / portfolio changes (listing, delisting, pricing, promotions, stock availability).

Commitment to deliver high quality customer service to both internal and external customers. Offers suggestions to optimize the process related to customer service by searching root cause for issues and eliminate repetitive issues

Professional and timely handling of all customer enquiries, ensuring ownership and satisfactory resolution

Effective liaison with Sales team, Demand & Supply Planning, Warehouse, Transport or Third party suppliers

Understand and influence the order and demand management process with objective of reducing errors causing customer dissatisfaction, refusal or return of goods

Prepare on spot, weekly and monthly reports for service level, undelivered quantities and reasons for failures to deliver

Understands the basics and influence the technics for demand management to ensure stock allocation for the customers in charge with considering their freshness request , lead times and other customers specifications

Coordinates and maintains correct and in time the correct reasons for failure by collaborating with DSP,WHS, Transport and Invoicing

Builds relationship with customers counterparts and meet regularly for different improvement opportunities and regular relationship.

Perform analyses and of the customers KPIs or order performance and present to Sales and customer in order to articulate opportunities on both sides.

Qualifications / Requirements

Califications :

  • University degree;
  • Min 2 years experience in Supply Chain area;
  • Skills :

  • Laguages : english - medium;
  • Good PC skills (Microsoft Office good level of Excel knowladge)

    Strong communication and negotiation skills

  • Stress resilience;
  • Results oriented;
  • Analytical thinking;
  • Team player.

    Relocation Eligible : Not Applicable

    Job Type : Regular

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