L2 Global Applications Support Engineer
Alten
Bucuresti
3 zile în urmă

Job description

WHAT A TYPICAL DAY MIGHT INCLUDE

  • Support / maintain a diverse portfolio of Global applications custom applications running on on-prem Windows / Linux or cloud servers in a 24x7) environment (this role will require night and week-end shifts).
  • Incident management and resolution following Standard Operating Procedures (SOPs).
  • Alert management from automated systems.
  • Manage escalation of issues to various Global teams and ensure resolution is reached.
  • Monitoring the environments in our portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs).
  • Participate in continuous improvement internal processes for the activities in our portfolio.
  • Interface with the internal clients / customers.
  • Daily / Weekly / Monthly reporting for the Global application in our portfolio.
  • EXPERIENCE & SKILLS NEEDED

  • Previous relevant experience with Linux or Microsoft Enterprise solutions (min 1.5 years).
  • Proficiency in spoken and written English.
  • Familiar with (or good understanding of similar technologies minimum 1 year experience per technologies) at least of 3 of the following :
  • Microsoft Windows Server (2008 R2 / 2016) or Linux (Centos and RedHat)
  • Microsoft IIS 7.5 / 8 / Apache
  • Microsoft SQL Server (2012, 2014)
  • Monitoring tools and principles
  • Microsoft PowerShell
  • Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus
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