Service Delivery Team Leader with French – Finance team
Accenture Romania
Bucharest, Romania
1 zi în urmă
source : Top Language Jobs

Job Description Key responsibilities : -Interpret day-to-daybusiness objectives and prepare / execute operational practices / work programs.

Ensure proper execution of processes by team;-Review all incoming work for clarity, provide clear work directions, e.g.,receive requests for assistance from the field, determine level of assistancerequired and respond appropriately-

May perform data entry or other client related tasks in various systems, asrequired-Demonstrate expert knowledge of processes and related systems to effectivelyperform responsibilities-

May make decisions about the day-to-day operation of the group, includingmanagement of work assignments and information between shifts as well asapproach regarding workload, equipment, staffing, and scheduling.

Includesadjusting work hours as necessary to meet deadlines, e.g., overtime, eveningand weekend hours-Manage workloads to ensure even distribution of responsibilities and providedevelopment opportunities, when available, with assistance from direct manager.

  • Perform and / or ensure completion of quality review check on outgoing work(e.g., proof data entry, correspondence, and other tasks) within immediate teamto ensure quality, accuracy, and consistency-
  • Identify and assist with development of support materials for team use, e.g.,training manuals, job aids, and views in databases-

    Prepare, analyze and interpret complex reports / information and formulateconclusions-Ensure that all of the client responsibilities occur in accordance with theStatement of Work and Service Level Agreement with client(s)-

    Act as technical and functional resource and Subject Matter Expert for teammembers, peers and / or clients as assigned-Drive measurable Customer Satisfaction-

    May be accountable for ongoing management of effective client servicerelationship in one area of the business, by acting as main point of contactfor senior client-

    Meet with project managers on large or complex projects to determine format,plan the project timeframe and estimate the projects overtime needs-

    Perform analysis of quality audits; analyze results and develop processimprovements to maintain quality deliverables-Assist with providing operational statistics and escalate operational issuesto direct manager Carnival Corporation reimagines guest experiences with high-

    touch tech. Read More Qualifications Ideal candidate : -Previous experience in General Ledger processes is mandatory- 2-3 years experience in managerial positions is highly appreciated-

    Advanced French & English (at least B2)-Exceptional PeopleSkills; ability to motivate and engage a team of aprox. 10 people-

    Demonstrated issue management / problem solving skills-Advanced written and verbal communication skills; manages internal andexternal / client communications with individuals at all levels.

  • Ability to function effectively as a team member and organize work activitiesfor others on the team-Ability to develop / analyze / interpret data, rationale for alternativesolutions to problems and take appropriate action-
  • Ability to set and strive to achieve specific, measurable, and challenginggoals.

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