Account Receivable with Italian
WNS Global Services
Bucuresti, RO
1 zi în urmă
source :
  • The AR Agent is responsible of managing the accounts of customers assigned to his / her portfolio.
  • She / he is the contact person in the finance area for the customers of the company.
  • He / she will be responsible for ensuring all incoming payments are received and processed, for the queries received, either from the end customers and client or internal departments representatives, collections, invoicing, order management, customer master data, reporting (eg : bad debt).
  • General Responsibilities & Duties :

  • Contacting the assigned clients to recover & collect payments, debts and overdue balances.
  • Monitoring collection commitment and achieving the Collections metrics (SLAs / KPIs).
  • Customer incident / query resolution within an established timeframe.
  • Reconciliation of outstanding payments & monthly reports about status of claim balances, deductions, overdue payments.
  • Pro-activity measures to avoid risk to the company.
  • Cash allocation
  • Bachelor Degree
  • Advanced Italian knowledge (C1 level)
  • 3 Years minimum
  • Previous Accounts Receivables experience is required
  • Attention to details and client oriented
  • Good communication skills and diplomacy
  • High performance in communication and organizational skills (phone customer service is an advantage).
  • Ability to work under pressure and with tight deadlines.
  • High negotiation skills and solution oriented
  • Proactive attitude
  • Microsoft Office Package (Excel) - good command - required
  • Knowledge of SAP system - is a plus.
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