IT Service Manager
ING
Bucharest, Romania
5 zile în urmă

Discover ING Bank

At ING we encourage you to do your thing , to do more of what you love. This is also the way we articulate our promise to offer frictionless banking.

ING is a frontrunner in the transformation of banking and a company that puts technology at its heart.

Active in Romania for more than 25 years, ING Bank is a pioneer in the local banking industry, bringing innovation in the life of its customers.

Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments : individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.

Join us! Together we ll empower people and organizations to realize their own vision for a better future.

Mission

As IT Service Manager you will be working closely with the business representatives (acting as internal customers) to identify their needs and ensure that the IT organization is able to meet them.

For this specific role we are looking for a service manager who will be dealing with digital services.

Your day-to-day

  • Acting as a single point of contact for the internal clients of the IT department;
  • Identifying the IT needs of the organization and making sure they are delivered accordingly;
  • Understanding, analyzing and anticipating the usage behavior of the IT services;
  • Negotiating SLAs of delivering the IT services and making sure they are respected;
  • Administrating the entire lifecycle of the IT services (business request >
  • design >

    development / testing / implementation >

    administrating the service >

    improvements >

  • decommissioning, if the case);
  • Analyzing the performance of the IT services;
  • Is in charge of implementing the IT security requirements and documenting the services according to the business requirements.
  • What you bring to the team

  • University degree (IT, Engineering) or equivalent professional experience;
  • At least 3 years work experience in a relevant position (administrating IT services, project management, business relationship management);
  • Digital platforms background is a plus.

  • Focus on collaboration, teamwork and customer service.
  • Nice to have

  • ITIL Foundation.
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