Dispute Resolution Specialist- Direct UK&I, France
HP Development Company
Bucharest, Romania
8 zile în urmă

HP Inc is a fortune 100 company, the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before.

We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines. Main responsibilities :

  • Follows standard dispute management process, with a strong focus on building long-term relationships with internal partners.
  • Identifies appropriate internal partner contacts to resolve open disputes.
  • Proactively makes regular contact with internal partners on aging disputes.
  • Responds and follows up promptly on all internal partner requests or issues.
  • Builds and maintains strong internal partner (Business and RTM) relationships.
  • Proactively learns internal partner infrastructure, processes and escalation contacts to enhance resolution of disputed transactions;
  • become an expert on assigned partner focus.

  • Manages regular reviews with dispute owners to address dispute status, work on solutions for open disputes and determine appropriate escalation steps to resolve disputes within agreed turnaround time.
  • Documents all dispute related activities in designated system / local files following standard commenting procedures.
  • Escalates aging disputes following standard processes to C&C resources and internal partners exercising independent judgment and building positive relationship.
  • Ensures collections is identifying disputes in a timely manner and assigning them to appropriate owners.
  • Identifies, investigates and escalates at risk disputes as per defined processes, making recommendations on reserve or write off decisions using the Dispute Watch-list template.
  • Independently prioritize actions and workload to meet / exceed metrics.
  • Provides input to collections teams on open disputes for month-end / quarter end forecast.
  • Participates in all governance related activities at team, Region and Global level to identify specific actions and provide regular status updates.
  • Exercises independent judgment in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements.
  • Provides reports, analysis or other information as requested.
  • Proactively analyzes root causes of disputes and take appropriate actions.
  • Has regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax).
  • Completes required training scheduled by HP and / or C&C management in a timely manner.
  • Leads projects at a team, region or global level as assigned using basic project management skills.
  • Mentor other team members in dispute management systems and processes, providing feedback and advice on all aspects of the resolver job
  • Identify and escalate process or system improvement opportunities
  • Requirements

    Financial / analytical skills, leadership skills, negotiation skills, accounting skills, teamwork orientation, conflict resolution abilities, maturity and business acumen, strong initiative, motivational skills, great communication skills, time management, risk management, prioritization, innovation.

    To respect the HP values and Standards of Business Conduct (SBC), to be fair, approachable, flexible, to support change, to be easy to talk to and open to feedback, to know how to escalate and how to collaborate with peers.

  • First level university degree with a focus in business or economics; MBA preferred or equivalent experience.
  • Typically 2-4 years of experience in credit, banking or collections.
  • Strong written and verbal communication, negotiation, and conflict resolution skills.
  • Strong problem solving skills.
  • Strong computer skills and intermediate knowledge of Microsoft Excel and Word.
  • Strong prioritization skills.
  • Strong understanding of risk mitigation tools.
  • Strong relationship building skills.
  • Strong influence skills.
  • Strong leadership skills
  • Strong understanding of HP’s order management process
  • Strong understanding of HP’s dispute management process.
  • Strong understanding of collection processes and financial concepts.
  • Strong understanding of customer’s internal payment processes.
  • Basic project management skills.
  • Additional benefits package :

  • Medical services subscription
  • 24 paid holidays
  • Lunch tickets
  • Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
  • Wellness program, Multisport card and free coffee, tea and fruits
  • Vendors discount program (Restaurants, cinema, clothing, and other)
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