R2R Subject Matter Expert with French
Total Fr
Bucharest, România
2 zile în urmă
source : Wizbii


Job Description

  • Understanding the end to end process and particularities, supporting tools and technologies, requirements for team members performing this process
  • Managing the full transition process of affiliates from on-boarding to stabilization, especially the gap analysis phase that will result in the completion of Standard Operating Procedures (SOP) for the processes to be migrated
  • Ensuring that the Affiliate and SSC teams adhere to the core model as defined during the Project Phase and limit deviations
  • Preparing training material and delivering technical trainings to the Operational Teams
  • Verifying and giving the internal sign off on procedures created by team members during the knowledge transfer phase and continue owning the updating of the same
  • Acting as process expert for the SSC, controllers and anyone else in the business for any process clarifications / system issue
  • Driving process excellence and continues improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency
  • Defining, reporting and analyzing KPIs and SLAs, root cause analysis of issues. Monitor and implement SLA
  • Ensures all assigned transition and post-transition deliverables are completed as per plan
  • Ensures that all gaps versus the Core Model are properly identified, documented, and managed for each of the in-scope countries
  • Ensures that process documentation and training are completed prior to Knowledge Transfer
  • Romania

    About us / company profile

    Total Global Services Bucharest, the newest Shared Service Center in Bucharest delivers services for 3 main accounting processes (P2P, O2C, R2R) to Total Group affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 3 continents.

    Total Group is world’s fourth-largest Oil and Gas Company, as well as a major integrated player in the Global Solar Industry.

    Backed by nearly a century of history we discover, produce, transform, market and distribute energy in a variety of forms, to serve the end customer.

    Energy is central to a series of future challenges. Everywhere in the world, Total's employees are helping to make energy better.

    Joining us means joining a human and collective endeavor in which the corporate culture and each person's experience and inventiveness come together to make our group successful and build a responsible energy future.

    At Total, your talent can, if you wish, take you further than you can imagine.

    Candidate profile

  • Minimum 4 years experience in BPO / SSC
  • Previous SME or Acting SME experience on multiple projects / assignments / SSCs for R2R / O2C minim 1-2 years; Big4 / Consulting will be a plus
  • Broad subject matter knowledge, including best-in-class processes / tools
  • Great PowerPoint / Excel / Visio / SAP knowledge is a must
  • Strong communication and interpersonal skills
  • Dealing with ambiguity, Navigating Uncharted Territory
  • Languages proficiency in English and French
  • This position requires traveling availability worldwide, based on business needs.
  • Job Title

    R2R Subject Matter Expert with French


    Total Global Services

    Functional discipline


    Experience level required

    3 - 6 years, 6 - 10 years, 10 - 15 years

    Regular position

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