1st Line Support Engineer with Japanese
R-Systems
Constanța, Romania
6 zile în urmă
source : Just Join IT

Customer Support (nice to have)

R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.

This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies .

If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!

Your responsibilities

  • Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
  • Our requirements

  • Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
  • Passion for IT, even with very little experience (students are also welcome)
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24 / 7 (of course, your schedule and life-work balance will be greatly taken into account)
  • Level head, calm and clear thinking, open-mindedness, and flexibility
  • Who we are as a team :

  • We have a strong sense of responsibility to our clients and the quality of our work. We are accountable for the projects, we tackle clients’ challenges and we go the extra mile to deliver
  • Clients praise us for flexibility. If something is humanly possible, we do it
  • We are fair, honest and transparent with each other and with our clients
  • We strive for top quality and don’t settle for standards
  • We trust each other, work well together and deliver value to clients as a team
  • Who we are as as company

    R Systems specializes in digital transformation services based on the latest technologies in the area of cloud, data analytics, RPA, IA, ML / AI.

    For almost 30 years in the telecom and technology industry, we have successfully delivered over 1000 complex, high-stake projects to more than 100 operators worldwide, supporting them throughout the 2G to 5G evolution.

    As we progress into the digital transformation era, we aim to become the tech partner of choice for global organizations looking to innovate and expand their business through the latest technology.

  • 2,700 employees worldwide
  • 25 offices in 12 countries in Europe, US, APAC
  • 16 delivery hubs, including centers of excellence in Romania, Poland, Moldova
  • Partners of Microsoft cloud computing and cloud application strategic partner; UiPath RPA / IA Silver partner; Google Cloud ;
  • Oracle Gold Partner; Automation Anywhere and Salesforce US Gold Partner.

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