GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work.
Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success.
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We are currently looking for fit candidates to fill in open positions within a new support team GoDaddy EMEA. You will take part in providing excellent technical support assistance for our English customer base, working in a call center environment.
As this is a completely new addition to the existing departments within GoDaddy EMEA, you will take part, along with ourselves, in trialing this role;
initial tasks will be rather basic, the daily topics of discussion covering admin & billing on customers’ accounts. Your IT knowledge, combined with excellent communication skills will help you along the way.
First point of contact for our customers via phone (inbound)
Understand their issue and attempt resolving it; where required, escalate to the proper team
Actively liaise with customers to ensure they are kept up to date regarding their query, providing responses when needed and ensuring documentation of any investigation and follow-up
Work productively while maintaining exceptional quality standards
Deliver exceptional support to our customers Role
Phone support for both potential and existing customers
Using our CRM to escalate difficult or time-consuming queries
Keeping the customers updated on their query progress via the CRM
Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience Requirements :
Excellent spoken English is mandatory. Failing to prove proficiency is a show stopper. British English slang should be no news for you, for instance.
Excellent communication skills are also mandatory. We’re looking for candidates that are highly empathic, among other things.
Experience on a call center job is mandatory
Problem-solving skills are mandatory (a logical test will be given during the interview)
Above average IT skills are considered an advantage