About Glovo :
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives.
A job where you'll be challenged and have the most fun working in through tech-enabled experiences.
YOUR WORK-LIFE OPPORTUNITY :
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.
How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.
As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.
BE A PART OF A TEAM WHERE YOU WILL :
Optimize Glovo visibility in our partners through marketing actions and our marketing kits
Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
Maintain good relationship between Glovo and our partners
Forecast and track key account metrics
Draw and execute plans to make the portfolio grow through promos and marketing activations, selling positioning assets
Understand motives of inactive partners and churn and make plans to improve MoM
Define processes to scale promos through LT partner
Review and propose partner communications
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Identify new assets to sell to the long tail partners and implement the whole process.
Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
YOU HAVE :
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry
Effective English written and communication skills
Good communication skills
Determined to get things done : no job is too big or too small
Organized and detail-oriented
Problem solver, data-driven with an analytical approach
Great interpersonal skills
Comfortable working in a high growth and high-performance start-up with a fast pace
MAIN KPIS :
Scale promos utilization rate (% of store addresses ID using promotool)
Scale Self-service promotool utilization rate (% of store addresssis ID using promotool)
Partner revenue & amount of partners buying positioning
N of active partners
Churn over portfolio
Ops Kpi as cancelations, Bad Ratings and Prep Time
MAIN AREAS OF CONTACT :
HQ partner comms
HQ Long tail team
Marketing local team
Operations local tem
Partner support team
Enticing Phantom Shares plan
Comprehensive Private Health Insurance
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
Discounted Gym memberships
Flexible working environment
What you’ll find when working at Glovo :
Gas : We work hard with energy and passion for what we do.
Care : We act in the best interest of a sustainable future.
Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble : We embrace mistakes and feedback to learn from them.
Glownership : We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!