Accounts Receivable - Collections - Process Associate - French
Genpact
Napoca, Cluj, Romania
3 zile în urmă

Responsibilities

  • Collection of customer invoices and unauthorized deductions, maintenance of Accounts Receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems / issues.
  • Coordinating the chase activity, query resolution / dispute management : Verbal & Written Communication with client and related departments.
  • Managing dunning letters / collection letters : Issuing, checking and sending dunning letters / Collection letters
  • Build and maintain specific customer service measurements for assigned accounts, providing backup coverage for other Analysts and a detailed understanding of all business unit practices and procedures.
  • Works closely with Cash Application team to ensure correct matching of payments
  • Creates customized customer statements and sends them to customers
  • Follows up with customers, requests for payments and investigates the reasons for non-payments
  • Qualifications

    Minimum qualifications

  • Experience in Accounts Receivable / Accounting / Finance required
  • Language French knowledge, level B2 is required
  • Proficient in Microsoft Office programs; intermediate to advanced skills required
  • Organized personality with attention to details and customer orientation;
  • Accurate, logical problem solver;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Encouraged qualifications

  • University graduate (Economic studies are an advantage);
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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