Application Technical Support with Portuguese(in shifts)
Accenture
Bucharest
‎în urmă cu 10 ore

Responsibilities :

  • Receives and logs internal and / or external customer problem / request / issue and ensures proper documentation
  • Performs customer request / problem identification and follows defined procedures to resolve correctly.
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Performs incident notification and escalation to ensure problems / requests / issues are communicated effectively and receive proper management attention
  • Develops and maintains knowledge of customer specific business environment
  • Develops and maintains an understanding of customer Service Level Agreements and department’s / product’s key performance requirements
  • Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings
  • Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures
  • Ideal Candidate :

  • Fluency in Portuguese and English
  • Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)
  • Verbal and written communication skills
  • Listening skills
  • Problem solving and analysis
  • Customer service orientation
  • Availability to work in shifts :

  • 06 : 00 15 : 00
  • 10 : 00-19 : 00
  • 15 : 00-24 : 00
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