Training Support Executive & Project Manager
Bucharest, România
5 zile în urmă
source : Wizbii

Function : Operations

Level : Experienced Professional

Purpose :

  • To support the training activity, helping conduct the training needs analysis, training curriculum development, training approach and plan, material development and training delivery.
  • The role requires a full understanding of the system and the business processes it supports with adequate actions needed to articulate this information to end users.

    Principal Accountabilities

  • Provides training and support of the use of the Coupa platform using various training delivery channels : classroom, webinars, workshops, e-
  • learning and ad-hoc / bite-size sessions

  • Collaborates in the designing and reviewing of learning materials, reference guides, lesson plans and e-learning
  • Develops and critically assesses technical and process content, carries out proof-reading of training materials
  • Takes responsibility for pre-training and follow-up process as required
  • Ensures training records and attendance are accurate and up-to-date
  • Supports and assists in the Training Needs Analysis process
  • Supports training evaluation, database and metrics management and analysis
  • Assist company’s employees generally and the Super User network with How do I?’ questions as necessary
  • Supports the development of training approach and curriculum
  • Aligns training requirements across workstreams
  • Assesses change impacts and defines appropriate training actions
  • Qualifications / education required

  • Minimum Graduate Level
  • Training qualifications or a relevant degree in education preferable
  • Experience

  • Previous experience working with complex IT programs with good level of exposure to business processes
  • Previous experience and / or ability to demonstrate a good level of understanding of the end to end RtP processes
  • Hands-on software support experience
  • Experience of developing training materials for delivery in-class and online
  • Skills

  • Advanced IT skills and technology-savvy overall
  • Strong interpersonal skills, excellent communication and presentation skills
  • Ability to train various size groups of staff face-to-face, one-to-one and via webinars
  • Have a clear understanding of the differences of training delivery methods and ability to select the adequate channel to deliver the training
  • Ability to persuade and promote the vision of getting the business to use the new technology using a range of training methods
  • Keen and fast learner, capable to produce supporting training material as required, sometimes at short notice
  • Confidence and ability to think quickly and instruct effectively on an unstructured basis if required
  • Ability to respond and offer solutions when unexpected issues arise
  • Ability to effectively priorities and execute tasks in a high-pressure and fast-pace environment
  • Ability to explain technical concepts to non-technical users
  • Willingness to travel and to work flexible in order to reflect different time zones if required
  • Internal

  • PACE Programme Team
  • Procurement Team
  • Finance Team
  • British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

    We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

    Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

    Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes.

    Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

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