GL Assistant Manager with German in Romania
DK Global Recruitment
Timișoara, Romania
5 zile în urmă
source : Europe Language Jobs

Description

Roles and responsibility

Continuous Improvement

Analyze quality performance and process capability

Make observations, identify trends and patterns

Define quality initiatives for the project

Drive Process Improvement and Innovation

Track NPS and ASAT and plan improvement actions

Identify and evaluate ways of standardization and automation

Collaboration

Work together with stakeholders to create improvement proposals

Provide process consultancy for project initiatives

Contribute to customer presentations

Participate in process definition initiatives

Adherence

Monitor and improve process compliance and performance for the project

Ensure that project quality processes are adhered to as per customer’s requirement and quality framework

Participate in audits and reviews

Governance

Provide useful MIS to the project

Present initiatives and achievements on business reviews

Follow up escalations for improvement

Lead and mentor Quality Team Lead

Preferred skillset

Good data analytic and interpretation skills, continuous improvement mindset and toolset

Good communication skills, good stakeholder expectation management skills

Structured thinking, agile mindset, good presentation skills

Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage

Fluent English

4+ years in a Contact Centre environment preferably in a Quality role

Offer

Why use Recruitment Agency

  • You are given extra support in preparing for interviews* You have a contact person who gives you all the details of the job* You can ask for your application feedback anytime via email or phone* You don'
  • t have to face the situation where company do not reply to you for days.

  • All our services for job seekers are free of charge. We also offer a bonus scheme to candidates.
  • Note :

    Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.

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