SibiuNumber Porting Administrator - FRJob id : 15722Job location : Sibiu, RomaniaColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Handle customers queries adapting to customer and business needs cooperating with internal stakeholders.Registering and documenting in the tools, ensuring the accuracy of the information.
Follow valid Generic Terms & Conditions and specific policies to make sure the request will be processed properly.Calculation and admin validation of the fees to ensure no revenue will be lost.
Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs.
Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting etcInitiate porting request with carriers / Local PTT & regularly follow-
up to see the progress & finalize porting dateNotify COLT customers related to scheduling of their Number Porting requestPorting rejection management in coordination with customer & other carriersCoordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirementUpdate colt’s main databases (OHS, Access Database, RDB, WEBNMTS, Porting Spreadsheets, etc.
React to escalation as per business priorityAttend regular calls with customers as applicableWhat you will need to succeed : Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learnerVery good communication skillsFluency in English (written and spoken) and other languagesGood MS office or similar product know how ("Computer Literate")Willingness to learn and develop technical skills under the guidance of technical leadsCustomer service experience in multinational companiesAbility to deal with written customer requests Strong customer satisfaction attitudeHigh communication skillsFlexibility in order to absorb changes in processes and the company structure easilyAbility to work on multiple cases simultaneouslyFlexibility to work effectively within a team, cross-
team or individuallyExperience in working with order processing systems and ticket tools is an advantage What we offer : Colt is a growing business that is investing in its people.
We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.Some benefit examples are : Flexible working and relaxed dress codeTwo days annually to spend on volunteering opportunitiesAccess to a virtual business school for on-
going learningBusiness mentoringFree drinks and fresh fruitsPublic transport allowanceOption of parking slots in the cityLunch vouchersJob Segment : Data Center, Database, Project Manager, Technology