Deal Manager
Hewlett Packard Enterprise Development LP
Bucharest, Romania
6 zile în urmă

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.

Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and / or its representatives, and complaints regarding an authorized dealer or channel.

  • Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience.
  • 4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry.
  • Technical training in the company or other manufacturers' product lines.

  • Working knowledge of the field of Customer Relations.
  • Excellent verbal communication and customer service skills.
  • Intermediate-level knowledge of operating systems software.
  • Demonstrated writing / correspondence skills. Experience and demonstrated presentation skills.
  • Knowledge of legal ramifications / conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
  • HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

    Aplică
    Adaugați la favorite
    Eliminați de la favorite
    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular