Area Service Manager
Avantorinc
R-117529, CH
4 zile în urmă

Job Summary

SUMMARY OF POSITION :

Customer Service Executive is responsible for servicing and maintenance of Diagnostics (Biochemistry,

Haematology& Immunology) instruments to achieve high degree of customer satisfaction in the territory

and will also be responsible for Reagent sale.

ESSENTIAL FUNCTIONS :

  • Consistently achieve the service delivery norms to attain the high level of customer satisfaction.
  • Ensure online updation of data and implementation of MIS and systems for control and
  • measurement.

  • Track the service contract renewals and ensure that they are timely renewed
  • Proactively quote routine spare parts to customers to avoid delay in maintenance of instruments
  • Escalate critical issues to the concerned groups for ensuring timely action.
  • Ensure spares quote to be sent on time and meet the quarterly & yearly plan
  • Network with peers in Sales, Application and Marketing to meet the customer satisfaction
  • MINIMUM REQUIREMENTS :

    Education :

  • Biomedical Engineer
  • Experience :

  • Freshers with interest in making their career in commercial field - Diagnostics
  • Locations

    West - Ahmedabad, Mumbai, Kolhapur, Nagpur

    East - Guwahati

    And across India in different location

    DISCLAIMER :

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

    Avantor is proud to be an equal opportunity employer.

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