9716 - Gaming Support Representative with Italian and English
Qualitest
Bucharest
3 zile în urmă

Description

Our partner is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe.

We're looking for an Advanced Italian and English Customer Support Representative to work with us on providing our players with a WOW customer experience.

Responsibilities :

  • The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent / solve problems
  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by the company
  • Work closely with QA and technical support to solve player's technical issues
  • Requirements

  • Italian and English proficiency written
  • Clear and positive communication skills
  • Customer oriented, ability to assure customer engagement by managing support queries
  • Time management skills to enable prioritization of tasks
  • Strong problem solving / troubleshooting skills and communication with the different departments
  • Can-do approach, creative and committed to improve and continuously learn
  • Excellent social skills and strong ability to operate multiple applications and platforms
  • A Team player person
  • Willingness to continuously learn and improve
  • Previous work experience in customer service or technical support is a huge advantage!
  • Authorisation to work în Romania is needed.
  • Other info

  • Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person : )
  • The work schedule is in shifts. More details about the working schedule will be provided over the interview;
  • Benefits

  • Private health subscription + hospitalization package
  • Private dental subscription
  • Gym subscription
  • Vouchers / bonuses for special events (birthday, Christmas, Easter, etc)
  • Meal vouchers of 20 RON / working day (legal value)
  • Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industry
  • Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies
  • Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support
  • Reimbursement of public transportation
  • Raportați această lucrare
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