Order Management - Senior Process Associate - Italian
Genpact
Napoca, Cluj, Romania
1 zi în urmă

Interaction :

  • Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
  • Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
  • Activity :

  • Processing orders / customer requests
  • Booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Follow-up on pending items
  • Reporting
  • Offering information to customers via e-mails / phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Managing any issues, looking for solutions along with all the parties involved
  • Escalating any problems, delays, inconsistencies
  • Handling complaints related to logistics and return transports
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of Italian, min B2
  • Communicative level of English.
  • Accounting knowledge intermediate level;
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and self-starter.
  • Preferred Qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn
  • Ability to work under time pressure
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
  • Raportați această lucrare
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