Customer Support for Pharma Manufacturing
Saphir Recrut S.R.L.
Timisoara, Timis County, Romania
5 zile în urmă

Salary 4.000 - 4.500 RON net per month

Requirements :

Technical university degree

Previous customer experience in a technical / production field is mandatory

Customer-oriented, excellent communicator, willing to instruct skills

Time-management and organizational skills

Good computer skills are necessary (Windows, Office, etc.

Fluency in English (both writing and speaking), German or other language is a plus

Responsibilities :

  • In this role, you will :
  • Provide first-line support to customers with the technical description and correct use of product features and functionalities

    Research, investigate customers requests received especially via e-mail and telephone

    Prioritize customers inquiries and offer responses in a timely and accurate way

    Collaborate with internal and external departments of the company, if needed

    Handle effectively customers complaint process in case of quality, technical, performance issues

    Review the solutions and notify the customers accordingly

    Follow up with customers to ensure their technical issues are resolved

    Technologies :
  • ServiceNow
  • More :

    We are looking for a Technical Support Specialist who ensures high performance and responsiveness to requests from the company's customers.

    Our client is a global enterprise with headquarters in the USA and Europe. It is an industry leader in designing and manufacturing precision pharma equipment, laboratory products, and accessories for medical devices.

    This important Pharma Manufacturing company is looking for a customer support and communication specialist to join Timisoara s team!

    Benefits :

    Competitive Salary and Benefits

    Meal tickets (20 lei / working day)

    The 13th salary

    Consistent referral bonus

    Annual bonus

    Medical insurance for you and your family

    Transport secured from Timisoara, Dumbravita, and Giroc

    Professional Development Opportunities

    Gym and Wellness special discount

    Raportați această lucrare
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