ALM Octane Customer-Facing R&D Technical Support Engineer
Micro Focus
Cluj- Napoca, Romania
5 zile în urmă

Job Description : Hello!


Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!

Who We Are

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama.

We are looking for a talented Customer Support Technical Engineer to join Micro Focus and provide third level support to our ALM Octane customers, by professionally handling their tickets on time with best possible resolutions.

ALM Octane is serving global enterprise companies, both SaaS-based running on AWS, and also deployed on-premise in our customers’ ecosystems.

The team works in close collaboration with Octane DevOps and R&D organizations to resolve technical issues for enterprise customers around the globe.

The position requires excellent communication skills, broad technical literacy, attention to details, and problem-solving abilities.

For further information about ALM Octane please visit the .

What kind of work would you be doing?

  • Gain complete product knowledge : functionality, deployment, configuration, integrations
  • Triage and resolve the product issues reported by both internal and external customers
  • Work with various Micro Focus interfaces such as R&D, DevOps, Pre-sales, SaaS, Customer Success, etc.
  • What achievements should you have so far?

  • Technical support experience
  • BS or BA degree in computer science, telecommunications, electrical engineering, or the equivalent
  • Excellent English verbal and written communication skills
  • Experience troubleshooting a technical environment
  • Preferred experience in the following technologies AWS, Kubernetes, SQL Server, Linux System Administration, Jenkins, RESTful APIs.
  • What will you get in return?

    As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.

    As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.


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