Premier Technical Account Manager NNMi
Micro Focus
Cluj-Napoca, Romania
5 zile în urmă

Job Description :

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.

In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

Micro Focus Network Node Manager i (NNMi) delivers powerful capabilities enabling NOCs to manage modern networks. NNMi provides the benefits of an enterprise-class network management solution while delivering scalability, improved productivity, intelligent automation, and virtualization capabilities.

This combination enables customers to reduce the cost of delivering high network availability.

Technical Account Manager NNMi

Your key responsibilities :

As a Technical Account Manager (TAM) : Pro-active is key to make customers successful in everything they do, and show them the value of their investment in our Software, Support and Premium support.

As an advocate you assure that the environment is up to date by collaborating with the customer and giving him the best possible advises and recommendations.

As a TAM you report to the customer on quarterly basis to show the engagement and results of your work towards the customer.

You closely work together with RnD for servicing our customer, as well as support teams that work for the customer. In case of escalations, you are the hub of communications and managing the situations.

You will visit your customers minimally twice per year based on the contract and eventually more for additional deliveries.

You support the customer based on the product and of course your skill-set. In this role you are the advisor that make to the trusted advisor when exceeding expectations of the customer.

The job reports into a team leader, and you work across the organization. We have a matrix organization which needs to you to work in more virtual teams.

Travel is on regular basis taking everything into account. Your customers are in Turkey and Middle East but can be throughout EMEA.

What do we expect?

  • Strong troubleshooting skills
  • Good knowledge of Unix / Linux
  • Previous experience in technical support roles is a plus
  • Previous experience with NNMi
  • LI-GP1

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