Cloud Customer Research Analyst
Oracle
Bucharest, Romania
7 zile în urmă

Preferred Qualifications

About Oracle Oracle provides the world’s most complete, open and integrated business software and hardware systems with more than 400,000 customers – including 100 of the Fortune 100 – representing a variety of sizes and industries in more than 145 countries around the globe. Oracle’s product strategy provides flexibility and choice to our customers across their infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle’s open architecture and multiple operating system options gives our customers unmatched benefits from industry leading products, including excellent system availability, scalability, energy efficiency, powerful performance and low total cost of ownership. Click here for more information about Oracle. Global Customer Programs  (include Services team description here too)Global Customer Programs has the overall charter to:
  • Understand customer requirements for business success
  • Help understand customer barriers to success and facilitate resolution of issues within Oracle
  • Amplify the voice of the customer within Oracle
  • Provide ongoing feedback from our customers to support changes to business process and business practices within Oracle
  • Help communicate messages and issues raised by the global community of Oracle/Java user group within Oracle
  • Cloud Customer Research Analyst Responsibilities Executive Engagement and Sponsorship Activities
  • Support the Oracle Executive Engagement and Executive Sponsorship Program teams:
  • Develop and maintain content (slide decks, website) in support of Oracle’s Global Executive Sponsorship Program including information about meetings between Oracle senior level executives and customers (attendees, dates, slide decks, websites, etc.)
  • Track and report Executive Sponsor assignments and related program metrics in internal systems and in reports; compile information for quarterly customer account overview reports for Executive Sponsor
  • Identify news items reported in the press prior to Oracle executives meeting in-person with customer executives (earnings, acquisitions, c-suite changes), and draft news summaries to be shared with Executive Engagement Leads
  • Maintain internal Global Executive Engagement and Executive Sponsorship Program web pages
  • Research and compile customer account information from internal systems and external sources for various executive-level programs
  • Cloud Customer Research and Analysis
  • Research and support for the Oracle Cloud Customer “White Glove” program
  • Work with the Cloud Customer leads in each region to track customer progress at every stage of Cloud product adoption including subscription, implementation, support, feedback, problem resolution, value realization, etc. 
  • Track and monitor success of the Issue to Resolution (ITR) program – - work with ITR team to create monthly reports on status, responses, new issues and resolved issues. 
  • Research results of survey feedback that measure Cloud Customer Satisfaction
  • Issue weekly reports regarding customer satisfaction – including at risk customers, successful implementations and numbers of new references.
  • Create summary reports weekly and participate in development of systems to track program success.
  • Deliverables:
  • Executive sponsorship Reporting project plan
  • Quarterly customer account overview reports
  • Executive Sponsorship Program reports to track assignment status and executive activities using internal Oracle systems
  • News article packets for upcoming executive engagements
  • Weekly reports documenting progress and success of the Cloud Customer “White Glove” program
  • Weekly web page updates for stakeholder review
  • Skills, Experience, Education:
  • Excellent communication skills (particularly written) in English
  • Experience developing content for an executive audience
  • Excellent project management, analytical and problem-solving skills
  • Detail-oriented with strong organizational skills and ability to work independently
  • Comfortable working on several activities in parallel, and thrives in fast-paced ever-changing environment

  • Detailed Description and Job Requirements

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    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

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