Technical support (Data team)
Romania , Bucharest
5 zile în urmă

Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting over 50 million users and 2 million partner merchants in 46 countries via roughly 900,000 corporate clients.

Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives(such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).

True to the Group’s purpose, Enrich connections. For good. , these solutions enhance users’ well-being and purchasing power.

They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.

Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2021, thanks to its global technology assets, the Group managed close to €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices : CACNext 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.

The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic Tech projects.

Job description and key responsibilities

The Support Developer is responsible of 5 main activities :

1. Analyze application logs and alerts

Goal : Monitor application logs and performance

Main activities :

  • Daily checks
  • Contact dev team if needed
  • Contact business 1st line if needed
  • Enhancing the supervision & alerts KPIs
  • Providing resolution step to IT Ops team
  • Deliverables : Bug analyze, Bug tracking, documentation for IT Ops of resolution, dashboard creation

    Skills : Communication, proactive mindset, data query

    2. Analyze and report customer issues

    Goal : Understand the business process that is not working as expected

    Main activities :

  • Contact Business 1st line to understand the issue
  • Analyze the issue
  • Report the issue to the development team
  • Deliverables : Bug analysis, Bug tracking.

    Skills : Communication, SQL, Azure Data Solutions (blob storage, Event hub, Azure Data Factory)

    3. Recurring meetings with business 1st line

    Goal : Report progress on current bug fixing

    Main activities :

  • Follow the development team activities to inform the business 1st line of the current progress
  • Deliverables : Report on open bugs, Meeting notes

    Skills : Communication, understanding of business needs, fluent English

    4. Release packaging and notes

    Goal : Reviewing all changes that have been made for a given release to be sure of the scope delivered and the quality of it.

    Main activities :

  • Review all features that are encompassed in a release,
  • Make sure with dev team & business 1st line that they have been tested,
  • If needed, for technical changes without business requirements, performing tests with the dev. team,
  • Writing and communicate release note
  • Deliverables : Tests plan, release note.

    Skills : Testing skills, ability to work with other teams

    5. Roll-out supervision in new countries of Data application

    This part of the job profile will not be part of the position from day 1, but is likely to be the part of it

    Goal : Supervising deployments of Data Solution whenever limited adaptation need to be made.

    Main activities :

  • Review with Business Team the need
  • Validate each step of the deployment
  • Test the deployment
  • Communicate tests result
  • Deliverables : Deployment planning, dev team coordination, IT Ops Coordination, deployment validation.

    Skills : Planning management, ability to work with other teams

    Required skills & profile

    Candidates will have to demonstrate :

  • Good communication skills, listening & understanding
  • Good teamwork
  • English fluent
  • 2+ years experience in SQL,
  • 2+ years experience in Agile methodology (Scrum)
  • Joining us means :

    Taking part in an ambitious corporate project

    Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day

    Living our values every day : passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

    Because :

    You will greatly contribute to build the project that will improve the customers’ experience on an international level

    You will get exposure to various global cultures and teams

    You will be working with the newest technologies to build a new platform from scratch

    We offer you a very pleasant working environment, in the heart of Bucharest

    We also have for you : meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.

    And we do not stop here!

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