OTC - Senior Process Associate – Greek – Remote EMEA/EU
Napoca, Cluj, Romania
3 zile în urmă

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of OTC - Senior Process Associate Greek Remote EMEA / EU!

Your job will involve PR to PO compliance checks, requester and vendor management, issue resolution.

What will your day to day role involve?


  • The purpose of this position is to communicate verbally / in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
  • Booking of Incoming Payments : - Bank Statement; - Remittance advices.
  • Processing credit notes
  • Maintaining customer master data : o New customer set up o Changes in the customer master data
  • Managing unapplied cash : - Unapplied / unidentified payment investigation; - Cash collected at the month end
  • Coordinating the chase activity, query resolution / dispute management : - Verbal & Written Communication with client;
  • Verbal & Written Communication with related departments.
  • Managing dunning letters / collection letters : - Issuing, checking and sending dunning letters / Collection letters
  • Reading and learning the operating procedures, contributing to the development / improvement of the operating procedures
  • Escalating of all unsolved / unclear issues to the team leader
  • Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of Greek language, min. C1, English B2;
  • High School Degree (University graduate or Economic studies are an advantage);
  • Meaningful working experience in the Procurement field;
  • Accounting knowledge intermediate level.
  • Encouraged qualifications

  • Personal culture and client management expertise;
  • High motivation and ability to learn;
  • Willingness to improve through a fruitful collaboration with a world-class customer.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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