This position is a contingent staff position and employed by an external agency in service for Microsoft.
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Microsoft Cloud Product such as Office 365, Enterprise Mobility Suite and Windows 10? If so, keep reading.
The Microsoft FastTrack team is looking for a customer focused, high energy FastTrack Engineer who will help customers maximize their return on investment in Microsoft Cloud services, improve customer satisfaction and help customers deploy and maintain Microsoft 365 .
They will join a dedicated team that is responsible for connecting with and guiding Microsoft Cloud service customers and partners in their journey to adoption and consumption of their entitled workloads.
The FastTrack Engineer is responsible to help FastTrack Customers adopt the modern workplace in the Microsoft 365 space (O365, EMS, Windows 10).
By rapidly establishing strong working relationships with relevant Microsoft, Partner and Customer teams they will work to build an appropriate engagement strategy to meet the customers’ requirements that will be executed by the core FastTrack team.
You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365 / EMS / Windows 10 products, while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.
Lead a set of Microsoft 365 customers and partners through the Onboarding technical process
Plan, manage and execute a complete Onboarding experience for Cloud customers
Maintain strong working knowledge of the service, take ownership for service improvement
Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
Your key business metrics will be :
Customer and Partner Onboarding Satisfaction
Time and cost reduction to Onboard
Reduce reactive support incidents
Increase Microsoft 365 Service Consumption
Successful Candidate Competencies :
Microsoft Office 365 / EMS / Windows 10 technical competency : possess a in depth knowledge of Office 365 services and architecture including other cloud products.
Intune technical competency : possess a broad knowledge of Intune or any other mobile device management software
Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
System Center Configuration Manager experience : In place upgrade, tasks creations, deployment experience with Windows, Office, other apps.
Cloud competency : broad view of Cloud services and products. Understanding the industry transformation towards cloud only services
Strong problem solving ability ranging from conceptualization to implementation
Strong troubleshooting skills across multiple planforms and systems
Customer and Partner Focus : proven experience driving positive business impact based on a deep understanding of customer and partner needs.
Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
Ability to build a strong relationship with customers and partners and become a trusted advisor
Collaboration : able to work in a multi-cultural environment and to adapt to the customer’s needs
Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs
A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.