Lead VIP Account Manager
Murka
Iasi, Romania
5 zile în urmă
source : Just Join IT

Mentoring (nice to have)

Experience with Helpshift / Zendesk (nice to have)

Helping VIP users in solving in-game and technical issues (regular)

VIP support manager (master)

We are looking for an experienced Lead VIP Account Manager on remote to launch a VIP support program.

You will be responsible for acquiring and retaining VIP customers, delivering the highest level of direct customer care, and building a unique VIP club within the game.

RESPONSIBILITIES

  • Managing all aspects of the relationship with VIP users
  • Developing strategies to increase loyalty and retention
  • Helping VIP users in solving in-game and technical issues
  • Monitoring and analyzing the VIP dashboards on a daily basis and taking appropriate actions to ensure maximum value through VIP users' life cycle
  • Working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events
  • Reactivating VIP users through emails, Messenger, and other channels
  • REQUIREMENTS

  • Excellent English communication skills, both verbal and written
  • Capacity to build a strong relationship with customers
  • Experience in the gaming or gambling industry
  • 1 year+ experience working as a VIP support manager
  • Ability to understand customer needs and respond to them
  • Fast learner who enjoy challenges and is able to cope with them
  • NICE TO HAVE :

  • Knowledge of any foreign languages
  • Experience with Helpshift / Zendesk
  • YOU’LL GET :

  • Competitive salary and performance-based reviews.
  • Guaranteed paid vacations, main national holidays, and sick leave.s
  • Employment benefits, such as partial compensation of English lessons; medical insurance; bonuses on the occasion of marriage;
  • baby bonuses", and protection of workers with family responsibilities.

  • Opportunity for professional growth : attending training programs, certifications, and conferences.
  • Corporate celebrations and team buildings.
  • Murka is a socially responsible company, so we actively take part in charity events and promote an ecological style of living (sorting of plastic, "sharing goods", etc.).

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