Mentoring (nice to have)
Experience with Helpshift / Zendesk (nice to have)
Helping VIP users in solving in-game and technical issues (regular)
VIP support manager (master)
We are looking for an experienced Lead VIP Account Manager on remote to launch a VIP support program.
You will be responsible for acquiring and retaining VIP customers, delivering the highest level of direct customer care, and building a unique VIP club within the game.
RESPONSIBILITIES
Managing all aspects of the relationship with VIP users
Developing strategies to increase loyalty and retention
Helping VIP users in solving in-game and technical issues
Monitoring and analyzing the VIP dashboards on a daily basis and taking appropriate actions to ensure maximum value through VIP users' life cycle
Working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events
Reactivating VIP users through emails, Messenger, and other channels
REQUIREMENTS
Excellent English communication skills, both verbal and written
Capacity to build a strong relationship with customers
Experience in the gaming or gambling industry
1 year+ experience working as a VIP support manager
Ability to understand customer needs and respond to them
Fast learner who enjoy challenges and is able to cope with them
NICE TO HAVE :
Knowledge of any foreign languages
Experience with Helpshift / Zendesk
YOU’LL GET :
Competitive salary and performance-based reviews.
Guaranteed paid vacations, main national holidays, and sick leave.s
Employment benefits, such as partial compensation of English lessons; medical insurance; bonuses on the occasion of marriage;
baby bonuses", and protection of workers with family responsibilities.
Opportunity for professional growth : attending training programs, certifications, and conferences.
Corporate celebrations and team buildings.
Murka is a socially responsible company, so we actively take part in charity events and promote an ecological style of living (sorting of plastic, "sharing goods", etc.).