Business Operations Manager
4 zile în urmă

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.

Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.

We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world.

We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.

Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors.

It is this passion for innovation that drives each one of our employees for personal and professional success.

For our local Bucharest center, we are looking for a Business Operations Jr. Manager who will be responsible for coordinating the onboarding and order administration tasks while combining skills, passion and positive mindset.

The Business Operations Jr. Manager will report directly to the Global Order Management Director.

What you'll do

  • Lead a team of 8 FTEs on the onboarding & order management processes for the Nordics region
  • Initiate, coordinate and implement process changes, according to business needs
  • Identify process gaps, lead process improvement and standardization across countries
  • Serves as a first contact point in relation with customers, external and internal departments (Sales, Customer Support, Finance, Resellers etc) to resolve queries and handle escalations
  • Lead testing and automation efforts, as well as new system launches
  • Ensure deliverables on the agreed KPIs
  • Prepare monthly reporting and present to business stakeholders
  • Assist with training, coaching and conduct performance evaluation for team members
  • Engage in hiring process of new team members
  • What qualifications will you need to be successful?

  • Advanced English is a must
  • 5+ years experience in leading cross functional teams, ideally with direct reports in multiple countries
  • Excellent motivator, a strong can do attitude and resilience
  • Strong leadership skills : initiative, drive, accountability, work ethic
  • Effective communication at all levels
  • Strong understanding of business KPIs and order management flow
  • Strong understanding of the payment services ecosystem
  • Strong understanding of ERPs and various ticketing tools
  • Proven track record of project deliveries and process improvement with measurable results
  • Solution oriented, able to troubleshoot and provide resolution
  • Strong Microsoft Office skills
  • Nice to have :

  • Project management experience
  • LSS certification
  • Why you’ll love working with us :

  • The opportunity to be part of the design and development of state the art payment applications software
  • International work environment and a local team in an exciting growth phase
  • Unique opportunity for personal growth
  • Attractive compensation package with annual performance bonus
  • Flexible benefits package with a monthly budget that you can use for different perks (meal tickets, public transportation refund, gym subscriptions discounts, private pension funding, shopping vouchers etc.)
  • Private medical subscription (with 2 different medical providers to choose from) for you and your children
  • Bookster subscription
  • To apply for this opportunity, please submit your CV in English.

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