Lead, HR & Corp Functions Application Maintenance
Estée Lauder Companies
Bucharest, Bucuresti, Romania
1 zi în urmă

Accountable for day to day functioning of the portfolio of HR IT applications and technology-based solutions. Actively manages application support vendors, other IT teams and OneSource (Shared Service division) where appropriate.

Activities include problem management, performance and capacity management, service level coordination, incident management.

escalation management, release management / execution, change management, and HA / DR / BCP. Recommends improvements that reduce support costs & optimize performance.

Audit activities, SOX compliance and supporting IT controls.

Key Activities

  • Manages day-to-day operations of the monitoring system to ensure stability, reliability, security and availability of applications and services for the business
  • Manage the application support vendor for break / fix incident management, service requests and problem management
  • Application maintenance regarding software patching including regulatory & statutory updates
  • Oversight and delivery of application specific enhancements
  • Responsible for resource allocation, vendor support selection and managing vendor support resources
  • Assures compliance with all protocols
  • Contributes to product feature optimization and prioritization
  • Responsible for release management, coordination, and adherence to quality standards
  • Participate in the daily scrums, sprint planning, sprint reviews, and retrospectives
  • System administrative activities when required
  • Ad-hoc and standard reporting of sensitive content
  • Assists with applications support beyond HR as needed (i.e. Global Communications, PA, GCCS, legal)
  • Behavioral Skills

  • Strong business acumen and customer service attitude
  • Ability to manage multiple projects and operational tasks simultaneously
  • Effective problem-solving capabilities
  • Solution focused approach
  • Must possess strong attention to detail, be quality-oriented and ability to coordinate multiple assignments simultaneously while prioritizing workflow effectively with minimal supervision
  • Functional Skills

  • Strong understanding of HR Hire-to-Retire technologies and continues to build knowledge
  • Interest in improving work processes and keeps an eye on future of evolution HR applications
  • Understanding of future technologies
  • Ability to tie together solutions across systems
  • Application domain knowledge
  • Oral & written communications
  • Ability to simplify & standardize complex concepts / processes
  • Quality methodologies Lean / LSS / Six Sigma
  • Qualifications

    Technical Skills and Qualifications

  • Knowledge of one or more programming languages
  • Knowledge of software lifecycles and practices and how to best apply them for short- and long-term sustainable systems and teams.
  • Bachelor’s in computer science (or equivalent)
  • Expertise in Oracle E-business Suite, certification a plus
  • Experience with SumTotal, Taleo, OBIE, Oracle APEX, and PL / SQL preferred
  • ELCDigitalCenterBucharest

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