Accountable for day to day functioning of the portfolio of HR IT applications and technology-based solutions. Actively manages application support vendors, other IT teams and OneSource (Shared Service division) where appropriate.
Activities include problem management, performance and capacity management, service level coordination, incident management.
escalation management, release management / execution, change management, and HA / DR / BCP. Recommends improvements that reduce support costs & optimize performance.
Audit activities, SOX compliance and supporting IT controls.
Manages day-to-day operations of the monitoring system to ensure stability, reliability, security and availability of applications and services for the business
Manage the application support vendor for break / fix incident management, service requests and problem management
Application maintenance regarding software patching including regulatory & statutory updates
Oversight and delivery of application specific enhancements
Responsible for resource allocation, vendor support selection and managing vendor support resources
Assures compliance with all protocols
Contributes to product feature optimization and prioritization
Responsible for release management, coordination, and adherence to quality standards
Participate in the daily scrums, sprint planning, sprint reviews, and retrospectives
System administrative activities when required
Ad-hoc and standard reporting of sensitive content
Assists with applications support beyond HR as needed (i.e. Global Communications, PA, GCCS, legal)
Strong business acumen and customer service attitude
Ability to manage multiple projects and operational tasks simultaneously
Effective problem-solving capabilities
Solution focused approach
Must possess strong attention to detail, be quality-oriented and ability to coordinate multiple assignments simultaneously while prioritizing workflow effectively with minimal supervision
Strong understanding of HR Hire-to-Retire technologies and continues to build knowledge
Interest in improving work processes and keeps an eye on future of evolution HR applications
Understanding of future technologies
Ability to tie together solutions across systems
Application domain knowledge
Oral & written communications
Ability to simplify & standardize complex concepts / processes
Quality methodologies Lean / LSS / Six Sigma
Technical Skills and Qualifications
Knowledge of one or more programming languages
Knowledge of software lifecycles and practices and how to best apply them for short- and long-term sustainable systems and teams.
Bachelor’s in computer science (or equivalent)
Expertise in Oracle E-business Suite, certification a plus
Experience with SumTotal, Taleo, OBIE, Oracle APEX, and PL / SQL preferred